Refund Policy

If Fusion-AI is not right for you, you may request a full refund of your most recent subscription payment within 14 days of the date of that order. Approved refunds are returned to the original payment method. There are no restocking, processing, or cancellation charges.

Every new account also includes a 14-day free trial that requires no payment method, so you can evaluate the AI advisor and framework crosswalk search before paying anything.

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one:

• Visit paddle.net and look up your order using the email address you used at checkout or the order reference on your receipt; or
• email us at info@aiglobaltechs.com with your order reference and we will raise the request with Paddle on your behalf.

Paddle typically reviews requests within a few business days. Once a refund is issued, the time for funds to appear depends on your bank or card issuer.

You can cancel at any time from your workspace or through Paddle. Cancellation stops all future renewals, and your access continues through the end of the period you have already paid for. Cancelling on its own does not generate a refund — if you are within the 14-day window and want your last payment back, request a refund as described above.

Renewal charges are also covered by the 14-day window from the date of the renewal invoice. Enterprise agency and portfolio licences, statements of work, task orders, and instructor-led training bookings are governed by the refund, rescheduling, and cancellation terms in the applicable order form or contract, which take precedence over this page for those engagements.

Nothing in this policy limits any statutory right of withdrawal or consumer protection right available to you under the law of your country or state. Where local law provides a longer or more favourable refund period, that period applies.

We may decline a refund where an account shows evidence of fraud, payment abuse, credential sharing, bulk export or scraping of the framework crosswalk library, or repeated refund-and-repurchase cycles. Payment, billing, tax, and refund mechanics are additionally governed by the Paddle Checkout Buyer Terms and Paddle Refund Policy, together with the AI Global Consultants Terms & Conditions.